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Advising Tech Startups: Melinda’s Story

Published on 04/21/2016

melinda crainsAfter three successful but very demanding decades in corporate America, Melinda yearned for the flexibility and independence of owning her own firm. She now provides consulting services to tech startups, invests in new ventures, and is developing the first truly portable bike helmet—while enjoying more time with her family.

 

Tell us a little about your background…

I am originally from the Boston area. I grew up with a younger brother in a town on the border of Massachusetts and New Hampshire. Our parents divorced when I was 10. My mother was a strong woman who went back to college and worked full time while being a single mom in the ’70s. I was always an active person who enjoyed sports and the outdoors. I also played piano.

School came easily for me and I always worked part time from age 11 through high school (paper routes, nursing homes, restaurants). I chose Northeastern University for college because of their co-operative education program (work study) and it led to great opportunities for me. I started as a business major but was bored after my first work experience so I changed majors and became a computer science major. This was before the advent of personal computers so it was not a hot major at the time, but evolving.

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In college, I joined the crew (rowing) team and loved the camaraderie and teamwork of the sport. I became the coxswain for the varsity boat in my first season. The coxswain’s job is to help plan the race strategy with the coach and lead (stroke) rower and then to manage the boat and team using leadership, motivation, and steering skills.

I graduated in 1983 and started my first job one week later on Wall Street for JPMorgan, as a computer programmer. After two years, I was bored and decided to get my MBA while continuing to work; I enrolled at NYU’s Stern School of Business. While completing my MBA, I joined a small consulting firm in NYC, Leveraged Technology, Inc. I wanted more responsibility and eventually found that I was an excellent project manager, rising through the ranks to become a partner at the firm. I ran technology consulting projects at many Wall Street firms and also worked on assignments in London and Hong Kong. I was a workaholic, as is the case for most people on Wall Street, but still found time to meet lots of friends and compete in triathlons and marathons.

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In 1990, with the economy and our consulting firm struggling, I experienced my first financial duress. The partners and I got by with a reduced salary for many months so we could keep employees on staff; it was a good learning experience of business ownership. In 1992, I left the East Coast for Chicago, where I accepted an offer to run technology for a small software company. It was another great learning experience but also a situation where the firm was challenged financially.

It was in Chicago that I’d meet my husband, Bob Ernst, at a bar on December 7, 1996. It was love at first sight. I had a date that same evening who was late and by the time he arrived, I was smitten and busy chatting with Bob. We closed the bar (Wrightwood Tap) that night and have been together ever since.

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I received a terrific offer to work for Goldman Sachs in Chicago, running Information Technology in the Asset Management group. I spent seven years at Goldman building out new technology and learning the operations of the mutual fund business. The role included travel to London and Luxembourg and all was good until I started having children. I then found that my travel and work schedule was not providing me any time with family. I tried to do it all, with very little sleep, but then got very ill and ended up in the hospital where I was pronounced unresponsive. Fortunately, I was revived and I eventually got healthy again.

For a short time, I tried to achieve more balance and appreciation for my loved ones rather than falling prey to my workaholic tendencies. I ended up leaving Goldman and joining a consulting firm that was building a new practice in Chicago, which helped alleviate the travel demands and lifestyle challenges. I then joined Grosvenor Capital Management, where I became a partner and launched and built the firm’s software and technology organization over a period of 10+ years. I trended back toward my workaholic ways but with better sleeping habits and more time for family.

 

When did you start thinking about making a change?

I loved the people and the culture at Grosvenor, but I also found that the excitement that I felt early on had been steadily declining over the last years. I knew that some of that was due to the 2008 financial crash, which had impacted the industry so heavily. I also knew that all relationships ebb and flow; maybe that was just the reality of it.

Still, as time went on, I realized that I was not enjoying my career as much as I wanted to. It was a challenging time at work for me and everyone else as we cut back and tried to manage through the downturn. Finally, the firm and I agreed to part ways and I was asked to stay on until my replacement was hired. Unfortunately the search for the replacement took over six months so it was an extended retirement process. During that time, I realized that I did not want to go back to a corporate role; I wanted to explore all the things on “my list” that I had never had time for.

I came up with my list, which included: getting to know my teenage sons and attending their sporting events, spending time with my mom who has early Alzheimer’s, getting engaged in the Chicago startup tech scene, helping women grow their careers in business and technology, engaging in my community and neighborhood politics, improving my golf game, and inventing a portable bike helmet.

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With my mom

 

What is your next act?

After leaving Grosvenor in 2013, at the age of 53, I formed my own company, KloudVentures, which was intended to be a double entendre for thinking “pie in the sky” and a reference to the technology “cloud.” Through my firm, I provide technology advisory and consulting services. For example, I advised a social services agency that was looking to replace or upgrade its core client and patient services system.

Mostly I’ve also been providing advisory services on technology platforms, staffing, and product development to the startups that I’m engaged with. I love working with startup companies. There is such great energy, open minds, and open fields to create and execute upon a vision. It’s fun to strategize and advise with so many creative and motivated people. I also feel that I am learning at the same time as I am helping; there is so much to learn, so many unique challenges to each startup. This is also helping me find opportunities where I can invest in startups and I have been doing some of that too.

I also joined the advisory boards for Techweek and the Illinois Technology Association. My role in advocating for women in tech and assisting tech companies led to my inclusion in the Crain’s Tech 50 in the fall of 2014.

My passion project is a truly portable bike helmet. I came up with the idea as I was using Divvy, Chicago’s growing bike share service. I would use it around town to go to business meetings and didn’t want to carry a helmet so I started searching for portable helmets online. I found a few things but nothing truly portable to fit into a pocket or purse. I started playing with some ideas and materials that were inflation based to see if I could obtain the compression and protection levels that I wanted. In 2014, hired an inventor to partner with me on the development. This has been both a fun and frustrating process. It took a long time to find a development partner, and especially one who I could afford. It’s taking longer than I’d hoped but as of November 2015, I am patent pending for my inflatable helmet.

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Wearing a prototype

 

Why did you choose this next act and how did you prepare?  

I chose the solo company route because I felt the timing was right. I wanted to have the ultimate flexibility to explore professional opportunities, investment opportunities, and personal opportunities without committing to any one thing. I considered interviewing for several full-time professional opportunities but knew that (1) I couldn’t get this time back with my family and (2) I wanted to really explore the startup world and the helmet project without any prior commitments.

To prepare, I did a lot of networking; I wanted to find out what others had learned as they invented or developed products and how they had built their companies. I talked to IDEO and other design/build firms. I spoke with seasoned startup veterans, independent consultants, friends, family, lawyers, and my financial advisor. I averaged three networking meetings per week for six months.

I had great support from most people I spoke with. The one thing that kept coming up from some people is that if I spent too long away from the corporate finance/tech world, I would never be able to go back. Many others told me that I would be challenged with a loss of identity after spending so many years as a CTO (Chief Technology Officer) and now being on my own. I was prepared for that but I didn’t experience that feeling.

One thing that helped me take this route is that I viewed myself as on sabbatical. This gave me the freedom to explore and learn without committing to a full-time role.

 

How hard was it to adjust to being home so much more?

My husband and kids were thrilled to have me around more and see me having fun with my new gig. I thought it would be harder but, while I’m enjoying no longer working 60-70 hours a week, I still keep busy. I schedule each and every day, whether it’s a personal or work-related activity, so I’m still a slave to my calendar but I have much more control. I love the flexibility and being home in the mornings rather than my prior crazy morning rush to the office. My husband also works from home when he’s not traveling so now I get to experience the same “commute”! I’m generally able to be there for most of the family and kid events, a nice change for me and my husband—I’m enjoying it.

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What challenges did you encounter?

The challenges for the helmet invention were in two areas: (1) finding a partner with the engineering skills I needed and (2) funding. I went to several entrepreneur and startup seminars and events and I quickly learned that it would be very difficult to find funding outside of family or friends without doing further product development. I looked at partners in the Midwest since I wanted the proximity for collaboration and passed on some opportunities with my alma matter. I ended up working with someone from Pennsylvania, who I found through a mutual contact. I’ve sometimes thought that I may end up having wasted too much time by going the low budget/slower route with the helmet and the timing may end up hurting my chances of success. But I’ve always come back to the thought that this is also the time I’ve reserved for family time and that is most important to me now.

The challenges for the consulting business were mostly about finding opportunities that would align with both my interests and my limited availability. The latter is the biggest challenge since I’m looking for projects and companies where I can work part time. I am still working on developing better models that I can use to find opportunities and clarify the services that I can deliver. I’ve had a couple of good projects but could use more in the pipeline.

There have been times when I’ve questioned myself. I would say that it happens periodically but I am often introspective and that is something I like to do.

 

What have you learned about yourself?

I’ve learned that this path can be lonely unless you make sure to plan your time carefully. For example, I can easily spend days researching that would prevent me from getting out of my chair but I make sure to put lots of outside-the-office activities on my calendar every week.

I’ve also learned that I’m a really good connector. I’ve always done that naturally and always wanted to help others whenever I could. But the additional connections I’ve made over the past year have increased my network and capabilities and I sometimes wonder if I should be making that part of my business.

I sometimes feel guilty that this desire for more flexibility and exploration is fairly unique to women. Rarely do I speak with a man who is looking for a new career that provides him more time with his family (although Chuck Templeton, the founder of OpenTable, did just that by taking a year in Costa Rica with his family to explore his passion).

I spent so much of my career balancing professional and personal time but my balance point was definitely weighted on the career side. I had a live-in nanny to take care of the kids and home. I’ve loved my career and industry and have advocated and led the charge in helping women who “want it all” to go for it and enjoy it. But now in midlife, I find myself wanting the balance point moved in the other direction. I don’t want this to dissuade other women, as I have no regrets. But at the same time, I feel that I am sending mixed signals. The reality is that you have to sacrifice some personal time for a demanding career and you have to enjoy your career enough to make it worth it. I did that and am fortunate to have had success and joy in that mission.

I am a big fan of Sheryl Sandberg (COO of Facebook and author of Lean In: Women, Work, and the Will to Lead). I think she’s done it right. She’s used her access and power to impact and motivate women with desire. I agree with her thesis as well. I’ve always told those I mentor that you need to both sit at the table and speak up. It’s akin to the old classic “dress for the job you want” but it’s about speaking up: Be heard and build respect.

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What advice do you have for women who are looking for their next act in midlife?

If you are choosing a new career or second act, it should be something that you are passionate about. If you need to figure out what that is, then a sabbatical may be right for you too. It can be a limited time sabbatical with a specific mission or it can be an exploration sabbatical based on a list of interests. You could also use books like StrengthsFinder 2.0 by Tom Rath, which someone gave me when I left the corporate world.

Think through the financial implications of a career change (I recently advised a former employee of mine to do the same). It’s important to make adjustments in current and future plans with a clear view. Too few women have long-term financial plans. I consulted with my financial advisor in order to figure out how long I could pursue this path and at what cost.

I recommend using a life coach. I have done that in the past and just started doing it again. It was great. I used a person who was also a friend but had gone through training and certification as a life coach. At first I was part of her training program—she needed to have a certain number of coaching hours—but once I recognized the value of it, I continued to use the coaching for over a year. It improved my focus and results. I am now co-coaching with my former coach, Dodi Bashan, who recently retired from her first career, so we are helping each other make strides toward our next endeavors.

 

What advice do you have for women who want to start a consulting firm?

Develop a strong network of similar and complementary firms. I have many friends and colleagues with similar firms and we share lots of information and help each other. We share feedback on events, meetings, software tools, rates, challenges etc. We do a breakfast or happy hour gathering every couple of months to share and help. You can’t look at similar firms as competition or you will lose a valuable network.

Financial advice is important, especially for those who are unfamiliar with the finance world. A good accountant can provide a lot of savvy advice on how to structure your finances and legal entity. If someone doesn’t have an accountant already, they certainly need one when they start a company.

And legal advice is critical for how to structure the company and equity. There are two firms in Chicago that are very active with startups: Neil Gerber Eisenberg and Polsinelli. There are also blogs and articles galore on these topics on Entrepreneur.com and HydeParkAngels.com and I suggest people start there and learn the basics before you start paying hourly rates.

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Wearing a prototype

  

What advice do you have for those who have a new product idea?

Developing and launching a new product takes a lot of energy and perseverance. Get out and talk it up and get feedback. Then network to learn and find potential partners. You need a good idea and a great execution team. If you need money, then plan on getting good at articulating your vision and end game to all your friends and family. You can consider crowd funding also but you must do that well and have a large social media reach too.

Fundraising is the million-dollar question (literally)! Everyone is struggling with it. I’m working with several startups and it’s the number one challenge to getting the early business concept off the ground and for growth and scale. Most of the companies I know personally are starting with 50-$100k at launch and working very hard to then raise 300-$500k to flush out the product and vision. It really depends on the type of business and what kind of operational costs drive it but it requires a very lean approach and a constant effort on fundraising. Often the first dollars are the easiest so it’s good to know that in the beginning, because once you run out of money it is very hard to go back for round two without promising revenues or without having conquered key milestones. The crowd-funding platforms are good for testing the idea and seeing if there’s consumer support but it is very hard to do this without a good social media reach so it requires an excellent media plan.

 

What resources do you recommend?

My favorite books for business and entrepreneurs are:

The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries

Hooked: How to Build Habit-Forming Products by Nir Eyal and Ryan Hoover

The Innovator’s Dilemma: The Revolutionary Book That Will Change the Way You Do Business by Clayton M. Christensen

Thinking, Fast and Slow by Daniel Kahneman

Elizabeth I CEO: Strategic Lessons from the Leader Who Built an Empire by Alan Axelrod

Peanut Butter and Jelly Management: Tales from Parenthood * Lessons for Managers by Chris and Reina Komisarjevsky

Lean In: Women, Work, and the Will to Lead By Sheryl Sandberg

She Wins, You Win: The Most Important Rule Every Businesswoman Needs to Know by Gail Evans

Play Like a Man, Win Like a Woman: What Men Know About Success that Women Need to Learn by Gail Evans

I really like the website Entrepreneur.com. I find there are inspiring and useful articles in every newsletter and monthly posting but that’s because I’m focused in that space right now. Check out Producthunt.com, another great resource for startups; I look at it every week and learn something new.

I think TED talks are also inspiring and a great source of ideas and motivation. I sign up for online and in person conferences all the time. Learning from others and networking helps motivate me. Here are some TED talks that I like:

Timothy Prestero: Design for People, not Awards

Chip Kidd: Designing Books Is No Laughing Matter. Ok, It Is.

Tom Wujec: Got a Wicked Problem? First, Tell Me How You Make Toast.

Susan Colantuono: The Career Advice You Probably Didn’t Get

Sheryl Sandberg: Why We Have Too Few Women Leaders

Anne-Marie Slaughter: Can We All “Have It All”?

For those who are moving into the startup space, major cities have an abundance of networking and resource opportunities, including some that are industry-specific. Find your local incubator and co-working spaces; they often hold events ranging from educational to networking to pitch nights. In Chicago, I recommend Built In Chicago and 1871. Ms. Tech is another organization in Chicago focused on helping women start up and scale businesses.

Definitely check the Meetup groups in your area as they cover every type of interest, including co-founders’ groups, specific industry groups, female founders’ groups, and more. Every entrepreneur should identify the best network for their business and participate actively.

Product development labs and accelerators are typically vertically aligned and finding other entrepreneurs who have used them and can provide feedback is key. There are lots more options for digital labs and accelerators than physical or hard goods.

For hard goods the largest shops are IDEO, Minimal, Radius, Insight, and the new UI Labs. The universities also have labs and you can partner with them to build a product. Typically it will entail working with a professor and a select group of students. Depending on the university, you likely have to give up some Intellectual Property (IP), however.

Local universities are a great resource for programs and classes, such as those at the Illinois Institute of Technology here in Chicago. Your local Chamber of Commerce will also have an array of events, some of which cater to entrepreneurs. I think women need to make sure they have a strong network to learn and share with as they journey down new paths.

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My family

 

 

What is your vision for Kloud Ventures?

My vision for KloudVentures is that I develop and launch the portable helmet, first in Chicago, and then across the U.S. I also see the product as being attractive to the medical space, specifically for kids who need head protection. Ideally I would like to make it with a Made-in-Chicago approach so that it brings economics and jobs to this area but I’m not sure that the manufacturing piece can be done here. I would love to be a company that hires with a diversity-focused mission as well. Doing all these things would enable me to have a company that incorporates many of the passions on “my list”—innovation, learning, biking, community, and mentoring.

 

What’s next for you? Do you think you have another next act in your future?

I do feel that this is act 2 and there is definitely an act 3 coming in the future. Some of it is timing based, with kids leaving for college, and some of it is an itch I feel to make a commitment to something more than consulting. After learning more about startups and seeing where the helmet possibilities could go, I will likely take another turn in the road toward something new. I could see myself either joining or starting a young company. I like building things. I like to lead and inspire.

 

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Contact Melinda Kramer at melindakramer@outlook.com

KloudVentures LLC: http://www.kloudventures.com/home.html

312-543-2164

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LinkedIn

Twitter: @melinda_kramer

Hélène Stelian, the Midlife Empowerment Coach

I’m Hélène, the Midlife Empowerment Coach. I help women who are struggling in midlife—who wonder if their best years are behind them and what’s next for them. I show them how to put themselves first, reclaim their identity, figure out what’s next, and feel excited about their future.

What’s the common thread between all these amazing stories of reinvention? These women pursued their dreams and leaned on others for help along the way. If you’re looking for community and support in creating your next chapter, join us in the Take Action on Your Passion membership.

5 Comments

  1. Haralee

    Great Story! I would be a customer for an inflatable bike helmet!

    Reply
    • Melinda

      Thanks Haralee! I want one too ? Will keep u posted.

      Reply
      • http://www.kfzversicherungkosten.tech/

        If you want to reorder, you want the Speed dial from opera, not a “Most Recent”. That’s certainly a feature we would like in the future (the ability to switch from these two).

        Reply
      • http://www.hausratversicherung.tech/

        For MRHP cover art you need someone to impose Mark into a tense scene in each Harry Potter book. Not as a participant but kind of a fly on the wall. The best I can think of is in POA, to make Mark a scarecrow in Hagrid's pumpkin patch (Mark would love that cause, you know, it's Hagrid) as Harry and Hermione try to lead Buckbeack to safety. I would love to do this but I have no talent to make it happen. Someone out there maybe?

        Reply

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